Customer Service (Trainer)

Instructor
Talent Insider
22 October 2024
Jakarta, Jakarta Utara

About the Company:

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description:

 

  • Trainer Plans And Delivers Customer Service Training Sessions And Reads And Adapts Training Materials
  • Utilize Effective Teaching Methods And Resources
  • Understand The Concept Of Actively Listening To Customer Concerns And Responding Appropriately.
  • Understand How To Clearly Explain Products, Services, And Company Policies.
  • How To Speak Using Positive Language And Maintaining A Friendly Tone And Deep Understanding Of The Company's Products And Services.
  • Stay Up To Date On New Product Releases Or Service Changes, Able To Provide Accurate Information And Advice.
  • How To Manage Time Effectively To Handle Multiple Customer Inquiries.

  • Continuously Improve Your Knowledge And Skills To Become An Effective Trainer.

Job Requirements:


  • Minimum Bachelor's degree in Communication Science, Administrative Science, Management, or Business.  (master's degree preferred).
  • Minimum experience of 5 - 7 years.
  • Mastering products and services
  • Strong communication and interpersonal skills and able to solve problems.
  • Have multitasking and time management skills\
  • Elaborating on Complex Topics: Explaining concepts clearly and adapting explanations.
  • Currently still working at the company

  • Willing to come to Talent Insider (Kelapa Gading) to do a shoot

Skils: