About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Lead product support and service functions across regions to ensure high-quality technical support and customer satisfaction.
- Drive dealer service development and implement technical solutions that align with business objectives.
- Collaborate with cross-functional teams to optimize product performance and after-sales support.
- Utilize SAP and data analytics to monitor service efficiency and improve decision-making.
- Serve as a strategic advisor in improving technical service systems and operations.
Job Requirements:
- Bachelor's Degree in Engineering (mandatory)
- 15+ years of experience in heavy equipment principal or similar industry
- Strong strategic planning, technical solution, customer service, and dealer management capabilities
- Excellent analytical thinking and the ability to present clear documentation
- Proficient in MS Office and preferably SAP (min. 3 years of experience)
- Exceptional interpersonal, verbal, and written communication skills in English
- Highly organized with the ability to manage multiple and changing priorities effectively