About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Assist End Users In Resolving Software Questions Via Telephone Calls And Email Communication, Diagnosing Problems, And Performing Troubleshooting Activities
- Understand A Situation Or Problem, Analyse, And Interpret Data, Clearly Present Solutions, And Make Recommendations To Client
- Represent Our Clients In Product And Enhancement Discussions To Help Improve The Products And Services That Are Being Delivered
- Triage, Resolve/ Escalate And Prioritise Problems To Development Team
- Promote Excellence In Client Support Identify, Review, And Suggest Strategies To Improve Service Quality And Efficiency
- Perform The Installation And Setup Of Software, Making Sure The System Meets The Client's Needs
- Deliver Product Training To Our New And Existing Client Base
Job Requirements:
- Excellent communication skills and be proficient in English (spoken and written)
- Experience in quickly learning new software applications and be open to innovative and challenging ideas
- Ability to context switch and multi-task
- Have a flexible can-do approach, a high attention to detail and demonstrate excellent interpersonal and time management skills
- Demonstrate an extensive knowledge of Microsoft Excel & Word
- Demonstrate a sound knowledge of SQL Server / Microsoft Access
- 5 years of IT Support or similar role
- Self-directed demonstrate a desire for a long-term commitment to the role
Skils:
Recruiter :
