About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Act As A Customer Advocate, Provide Proactive Services And Support To Improve Health And Stability Of Customer's On-cloud IT Operational Health In Assigned Accounts
- Focus On Increasing Customer Satisfaction, Reducing Support Costs, And Providing Awareness Needed Around Product Improvements
- Understand The Customer's Relevant Business Challenges While Functioning As A Trusted Advisor And Drive Further Adoption Of The Company's Solutions In Assigned Accounts
- Become The Point-of-contact For After Sales Delivery Of Pro-active Services, Best Practice Advice And Guidance, And Being The Customer's Technical Advocate
- Coordinate With The Account Management, Support, Consulting, And Engineering Teams, To Ensure Technical Queries Are Addressed, In A Timely Manner, To Meet The Project Timelines And Requirements
- Deep Understanding Of The Products, And Technologies Involved, To Help Assigned Accounts Avoid Issues, Mitigate Risks And Manage Changes And Incidents
Job Requirements:
- More than 5 years of working experience in complex enterprise IT environments in consulting, support, technical account management roles
- Able to demonstrate ability and experience in customer-facing positions as a technology consultant
- Excellent communication skills, teamwork experience, professionalism and learning ability
- Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel
- Language proficiency in English
- Familiar with Windows, Linux operating system and DNS, AD, etc., with more than 5 years of system management/ network/troubleshooting experience
- Familiar with one or more of data management technologies
- Certified in cloud computing
Skils:
Recruiter :
