About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Conducts Regular Technical Service Review Meetings, Submit Meeting Minutes And Ensures Service Reports Are Compiled And Submitted Timely To Customers
- Troubleshoots And Resolves Issues And Ensure Timely Closures By Utilising Both Customers And Internal Resources
- Be Customers' Interface For Customer Orders, Project Management, Related Escalations As Well As Customer Audit Requests
- Takes Ownership Of Customer Issues, Log Billing Incidents And Ensure Resolution In A Timely Manner To The Satisfaction Of The Customers
- Supports The Manager In Annual Reviews On Documentation Of Technical Service Management Processes, SOPs, Guides, Manuals
- Liaison To The Customers And Works Closely With Service Delivery Teams To Share Schedules, Updates, Reports And Customer Acceptance Form
- Conducts Onboarding Meetings With New Customers And Provide Technical Maintenance Support Information To Account Manager Including Customers Requests, Orders, Quotes,proposal, Etc
- Compiles And Submits TSM Reports For DCTSM Health Report For The Facility
- Prepares And Compiles Method Of Procedure For Emergency And Preventive Maintenance Activities, Review Service Related Client Notifications
- Supports Company's Annual Customer Satisfaction Survey
- Any Other Duties Or Project As Assigned By The Management
Job Requirements:
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or other related technical discipline
- Possess CDCP and/or ITIL Certification
- At least 8 years of relevant working experience in data center environment specialising in mechanical and electrical engineering, with the last 2 years in managerial position
- Proficient in Microsoft Office
- Proficient in English and Bahasa Indonesia
- Experience in communicating effectively with customers from PRC based companies
- Good technical knowledge in MEP, Network and DC facilities related systems
- Good communication skills with the ability to manage customer needs and expectations
Skils:
Recruiter :
