About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Ensure That The CS/CX Team And Telesales Team Works In Collaboration With All Other Business Functions, Consistently Delivering Great End-to-end Customer Experience Across Stages, Channels And Touchpoints In The Customer Journey.
- Encourage Problem-solving, Strategic Thinking And Customer-orientation Amongst The Team
- Identifying Ideal Customer Profiles And Mapping Customer Journeys To Identify The Gaps In Customer Experience Across All Touchpoints, For All Kind Of Customer Interactions, Transactions, And Engagements - From Purchase To Product Return To Customer Support
- Create And Implement An Analytics Strategy For Best In Class Service Delivery. Leverage Existing And Additional Relevant Technologies For Reporting And Analytics Across Customer Service And Other Customer Facing Functions/ Channels
Job Requirements:
- Bachelor’s degree in any major, preferably in communication, business management, or any related fields
- Good English proficiency in both writing and speaking
- 2+ years working experience in sales, cs/cx, telesales, headhunter industry, or other related fields
- Highly skilled in persuasive and consultative selling
- Strong communication and interpersonal skills
- Excellent research, analytical, and reporting skills
Skils:
Recruiter :
