About the Company:
Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.
Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.
Job Description:
- Develop Customer Management Strategy
- Generate Customer Management Insights
- Create Customer Solutions And Monitor Its Adaptation
- Manage And Improve Customer Relationship To Ensure A High Retention Rate Through Innovative Program
Job Requirements:
- Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum
- Proven ability to manage diverse efforts synergies
- Strong proficiency with data
- Experienced in navigating ambiguity and change with an entrepreneurial mindset
- Track record of customer-centric decision-making
- More than two customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty
- Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management
- Track record of frequent personal interactions with customers
- Work experience in multiple P&L units or multiple functional areas, such as marketing, quality, service, etc
Skils:
Recruiter :
